Frequently Asked Questions

Please look through these answers to Frequently Asked Questions before you contact us:

Please read through these questions and answers before you send us an email. We often receive the same question many times and it will save us a lot of time and get you your answer right away. Also, many questions can be answered by reviewing the rules and information section on the website. Please feel free to contact us if you still have a question.
We are planning our flights home. What time will the finals be played?
Please plan on scheduling flights for 7:00pm or later. Due to the limited fields and expected number of teams, finals should be completed in most age groups by 6:30pm or earlier. We will do our best to accommodate those flights containing International teams first.
 
What field complex will we be playing at?
The majority of U13-U14 Teams should be playing their group games at Scottsdale Sports Complex (SSC). While the U11-U12 (9v9), U15-U19 Teams should be at Reach 11 Sports Complex. The U7-U10 teams should be at Chaparral Park and Rose Mofford Park. The Blackhawks Invitational has experienced significant growth that we are always trying to find ways to accommodate more teams at the premier complexes of Reach 11 and Scottsdale Sports Complex, however, it is not always possible. We will be using both Red Mountain Park and Quail Run Park as necessary. We make every attempt to have all group games at the same locations, however due to circumstances, it is also sometimes impossible. The exact location of where your team will play really cannot be determined until the schedule is made.
 
I am having trouble with my GotSoccer.com login, can you help?
As much as we would like to, GotSoccer.com is the best to help with technical issues regarding their site. Their toll free support number: 888-258-5220
 
What if we cannot make the mandatory credentials check in on Wednesday or Friday night?
All teams are required to appear at credentials check in on Wednesday(local) or Friday(local & Out of Area) night. Special circumstances require tournament approval.
 
Can we add players to our roster at check-in?
No. There isn’t any condition that exist where we will allow this to happen. Your roster must be set by the deadline (Sunday, February 18th at 10:00pm) and only those players will be allowed to play.
 
What happens if our score that is posted is incorrect?
We make every attempt to insure the accuracy of scores. It is very important that each team official verifies and signs off on the referee’s score card at the end of the game. That is the only proof we have to verify scores. If you think your score is wrong, please let a tournament official know so that we can verify with the scorecard.
 
Do you accept all Out of State teams that apply?
No. However we will try to accept as many as possible so as to create the most diverse and competitive tournament experience for ALL of our players. For your best chance of being accepted, as an Out of State team, apply early and make sure your payment arrangements are set. You will not be charged until you are accepted. Also, remember that the Blackhawks Max Shacknai Invitational is a stay and play tournament, so you must arrange your hotel rooms through our housing bureau. Out of State Teams will receive official notification of acceptance beginning after October 1st, but can consider themselves accepted unless you hear otherwise.
 
I know we are guaranteed a number of matches, but on what days will they be played?
All teams are guaranteed 3 games.  If you are traveling from out of town, you will most likely play 2 games on Saturday and 1 on Sunday. If you should happen to play additional games, they will be on Sunday. Local teams may play on Friday night, and have one or two games on Saturday, depending on the size of their groups. If you are coming from Out of State and would like a game on Friday night, please email or add specific requests to your application.
 
I see that the BHI is a “Stay n' Play” Tournament. What if we don’t want to stay in one of the hotels you have listed?
This tournament is a Stay n’ Play tournament.  As a condition of acceptance into the tournament, accommodations must be made through our housing agent, WSC Events.  WSC Events is pleased to provide the lowest team rates available and will work to the best of a hotel's availability to ensure that the accommodation of your choice is available to your team.  Please be in contact with WSC Events at your earliest opportunity to make accommodation arrangements for your team to secure your entry into the Blackhawks Max Shacknai Invitational. HOTEL LINK HERE 
 
For all inquiries regarding hotel arrangements, please contact Hapie Denfeld by email at hapie.denfeld@wscgrp.com or (520) 396-0162.
 
We want to play in the highest division possible and don’t want to play teams we usually see in our league play?
The Blackhawks Max Shacknai Invitational Committee makes every attempt to flight teams appropriately based on league standings and Got Soccer statistics when applicable.  If you have any specific requests, please add those to your Got Soccer application or email us directly, as soon as possible.
 
I need guest players. Do you have any local kids that are interested in playing?
The best way to arrange for guest players is to login to GotSoccer.com and go to the guest player section. Here you can see players available to guest play or get the word out that you are looking for players.
 
We have two teams that are coached by one coach. Can you guarantee that there will not be a conflict?
If one coach has two teams, please let us know as soon as possible. DO NOT wait until the schedules have been posted. We will make attempts to schedule around conflicts, but nothing is guaranteed. Because of the complexity of the schedule, it is not possible to arrange schedules to fit parents who have two children playing on different teams or coaches with MORE than two teams.
 
When is the registration deadline?
The registration deadline is January 16th, 2018. Team applications will be reviewed after this date and notification of acceptance will begin as soon as possible following this date. (Out of State teams will be notified sooner in order to make travel arrangements). However, based on availability and appropriate placement, teams may still be accepted after the deadline as needed. 
 
If we are NOT accepted or decide NOT to stay on the waitlist, and have already paid by check, can we get our money back?
Yes. Please email bhi@scottsdalesoccer.com to request your FULL refund and make sure to add the address to where the check is to be sent. Otherwise, registration fees are non-refundable for accepted teams.
 
 

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